Privacy Policy

This Privacy Policy describes how LUX consultants LLC ("we," "us," or "our"), operator of the LUX Lease auto leasing service, collects, uses, and protects your personal information when you interact with us through our website, SMS messages, phone, email, or in person.

Business address: 2912 Ave X, Brooklyn, NY 11235
Contact email: luxconsultantsllc@gmail.com

We collect the following categories of information:

• Contact information: full name, mobile phone number, and email address.
• Vehicle preferences: desired make, model, year, monthly budget, and related notes you share with us.
• Consent records: SMS and email opt-in/opt-out status, timestamps, source of consent (web form, SMS keyword, or manual entry), and the text of the opt-in language you agreed to.
• Communications: SMS messages, emails, call notes, and other conversation history between you and our team.
• Technical data: IP address and browser user-agent string captured when you submit a form, used for fraud prevention and consent audit records.

• Respond to your auto lease inquiry and follow up with pricing, availability, and vehicle options.
• Send SMS and email updates you have opted in to receive.
• Maintain accurate consent and opt-out records as required by law (TCPA, CTIA, and carrier rules).
• Improve our service, train our staff, and prevent fraud or abuse.
• Comply with legal obligations and respond to lawful requests.

Our SMS program sends auto lease pricing updates, vehicle availability alerts, and one-to-one replies regarding your inquiry. Message frequency varies based on your conversation. Message and data rates may apply.

You can opt out at any time by replying STOP to any message. Reply HELP for assistance. We process STOP and HELP keywords automatically and update your consent status immediately.

We do not sell, rent, or share mobile phone numbers or SMS opt-in data with third parties or affiliates for their own marketing purposes. Mobile information will not be shared with third parties for marketing or promotional purposes.

We do not sell your personal information. We share data only with the service providers we use to operate our business:

• Twilio Inc. — to deliver SMS messages to your mobile carrier.
• Our backend and hosting provider — to securely store lead, consent, and conversation data.
• Legal authorities — when required by subpoena, court order, or applicable law.

These providers are bound by contract to use your information only to provide services to us.

We retain lead and inquiry data for as long as needed to provide our services and for a reasonable period afterward for recordkeeping and legal compliance. Consent and opt-out records are retained as required by applicable telemarketing and messaging regulations (typically at least 4 years).

Depending on your jurisdiction, you may have the right to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. To exercise any of these rights, email us at luxconsultantsllc@gmail.com. We will respond within the time required by applicable law.

You can opt out of SMS at any time by replying STOP, and you can unsubscribe from email by using the unsubscribe link in any message or by emailing us.

We use industry-standard technical and organizational measures — including encryption in transit, access controls, and audit logging — to protect your information. No system is perfectly secure, and we cannot guarantee absolute security.

Our services are intended for adults age 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

Our website uses only essential cookies and local storage needed for the site to function (for example, to keep you signed in). We do not use advertising or cross-site tracking cookies.

We may update this Privacy Policy from time to time. The "Effective date" at the top of this page indicates when it was last revised. Material changes will be communicated through our website or by direct notice when appropriate.

Questions or requests about this policy or your personal information:

LUX consultants LLC
2912 Ave X, Brooklyn, NY 11235
luxconsultantsllc@gmail.com